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Organisational
Customer Service
What does the customer really want?
Avoiding the customer's disappointment
Making their experience unique
Selling Skills
Listening effectively to your customers and clients
Exceeding their expectation
Making them want you next time
Closing the sale
Time Management
Reduce procrastination on the same job
Effective systems for managing tasks
Increase production and decrease management of the job.
E-mail Management
Techniques for managing the Inbox and other folders
E-mail etiquette
Learning to love your e-mails and be in charge of them
Assertiveness
The difference between assertiveness and arrogance
How to have belief in yourself
Dealing with passive and aggressive behaviour
Presentation Skills
How to deliver yourself
Use of aids and tools
Learn to present to the Board and the bored masses
Our Clients
We love working with a wide variety of clients to help develop, train and build.