Interviewing Skills

• How to be less nervous than your candidate
• What to ask and how to ask it
• What not to ask and why

• What should be included
• What to look out for
• Making your selection

• When should you be asking for them
• What standards should you expect
• What information do you want in them

• How to save you time
• Telephone interviewing techniques
• Making sure you only see the people you need to see

Effective Performance Appraisals

• Reviewing past performance
• Setting goals and objectives
• Managing your commitment to your employee throughout the year

Training the Trainer

• Different delivery techniques
• Setting your stage
• Receiving feedback

Performance and Rewards/Non-cash Rewards

• Evaluating performance
• Payment by money and motivating with perks
• How to manage different rewards within a team

Identifying Training Needs

• Right person, right training, right time
• Identifying structures to help monitor needs
• Incorporating training analysis in to all your HR procedures